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Return And Refund Policy

At THUD Store, we are committed to providing you with the best shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to assist you. Please read our Return and Refund Policy carefully to understand your rights and options.

1. Return Eligibility

  • Timeframe: Items may be returned within 5 days of receiving your order for a full refund or exchange.
  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
  • Non-returnable Items: Certain items, such as personalized products or clearance items, are non-returnable.

2. Return Process
To initiate a return, kindly follow these steps:

  • Contact Us: Email our customer service team at support@thudstore.in with your order number and the reason for return.
  • Receive Instructions: We will promptly provide you with a return authorization and detailed instructions on how to return your item.
  • Ship the Item: Securely package the item and ship it back to us using the return address provided in the authorization. Kindly note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

3. Refund Process
Once we receive and inspect your returned item, we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Timeframe: Please allow 7-10 business days for the refund to be credited to your account.

4. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above, and place a new order for the desired item.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will gladly arrange for a replacement or refund, including any shipping costs incurred.

6. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please feel free to reach out to us: